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Orange

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Orange is known for a multitude of products and services but more importantly, their broadband services can easily compete with other options too. The good thing about Orange is that they also offer broadband packages which are already bundled with phone services.

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Internet Service Provider: Orange Broadband

ISP Website URL: http://orangebroadband.orange.co.uk/

Review of Orange ISP:

 

Their basic plan starts at £10.00 for individuals who are not yet an Orange subscriber. For existing customers, they only need to pay for £5 a month and £13.50 line rental. With this plan, you can already enjoy unlimited calls within UK during off peak and unlimited broadband usage. The wireless router, called Orange Bright Box will be provided at no cost too for new Orange customers and offers the ultimate in router speed and performance.

The Orange Bright Box Router (R.R.P £95) will provided to all new Orange customers from 25th January 2012 and has a range of 250 metres and wireless speeds up to 300Mbps. It also has two built in antennas that use Wireless N technology to avoid interference from other household electrical devices.  This wireless router also has 4 Ethernet ports (10/100 Mbps).  Also, the WiFi router has an USB port (USB 2.0) that you can use to securely share media files on your network, or stream films on multiple wireless devices (Apple iPhone, iPad3, Notebooks and smartphones) around the house or even in the garden.

The average UK speeds for Orange broadband plans start at 14 Mbps, as from May 2012 many UK providers can't state the eoeup to 24Mbe statement as they have to show the average speed they can provide in the UK. This is a decent performance when used at home. However, it is not recommended for people who demand high speed for their online activities like online gaming (Xbox360, PS3, PC, Wii), downloading (Bit torrent, IRC, Newsgroups) and streaming (BBC iPlayer, AppleTV, Netflix). If you are also looking for superfast internet connection, Orange may not be the company for you.

Some customers have had issues with dropping internet speed. Their customer support may be quick in addressing the problems but it is quite annoying to be constantly bothered by fluctuating speed and dropouts.

Orange offers a practical choice for people who are looking for bundled internet service and phone service. After all, their rates remain pocket-friendly. For more complex online demands, there are a few customers who have expressed their disappointment because they are only getting half the determined speed (almost 7 to 8 Mbps only). On the plus side, the unlimited usage allowance is a good addition to the packages.

Benefits of Orange Broadband:

e    Usage allowance is not restrictive because they are all quoted as unlimited (with fair use policy).
e    Well packaged broadband deals, easy to understand and well laid out.
e    Pocket-friendly rates, one of the cheapest deals on the market.
e    Good customer support, with helpful FAQ's.

Disadvantages of Orange Broadband:

e    Varying promised speeds and occasional down time have been reported.
e    There is no option for superfast internet connections like fibre (FTTC).

Recommendations for Orange Broadband:

e    Maybe add Live Support to the website so customers can quickly ask questions about how to sign up to Orange or how to change broadband provider.

Overall Score:

  5 out of 10

 
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Special Offers
BB Subscription per year
  • Broadband and Off peak calls
    £13.50
    £5.00
    12
    £10.00
    14MB
    Unlimited
    12
    FREE SETUP FEE
    FREE ROUTER
    FREE MCAFEE PRIVACY SERVICE
    FREE PHONE
    £40 Tesco Vouchers
    £ 60
  • Broadband and Anytime calls
    £ 13.50
    £ 10.00
    12
    £20.00
    14MB
    Unlimited
    12
    FREE SETUP FEE
    FREE ROUTER
    FREE MCAFEE PRIVACY SERVICE
    FREE PHONE
    £40 Tesco Voucher
    £ 120
 
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